Interview a Churned User

business by Alex Rivera 1 min read 1 file

Run a short exit interview that surfaces the real reason. Use after a cancel or silent churn.

---
name: interview-a-churned-user
category: business
description: >-
  Run a short exit interview that surfaces the real reason. Use after a cancel or silent churn.
---

# Interview a Churned User

Ask what they hired the product to do, what almost worked, and what they use instead. Do not pitch. End with one open question.

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